Saurabh Aggarwal, who was scheduled to fly from Toronto to Reykjavik on Iceland's Wow Air, got a text from the airline after her flight had been canceled:
"Dear WOW air guest on flight WW214 YYZ-KEF 27MAR19. We are sorry to inform you that your flight is delayed due to operational restrictions. The new estimated departure time is 21:00 local time. Check-in is closed. We appreciate your patience and apologize for any inconvenience. Kind regards, WOW air."
"However (a) representative at (the) counter told us to come back at 8:30 for more update," she said.
"After more havoc at (the) counter, they offered everyone $12 food vouchers for dinner," she said.
Aggarwal said she called the airline, which told her she could change her ticket or wait. Eventually, the airline updated her and said the flight had been canceled and no accommodations would be provided.
"This really scared everyone," she said. "At that point, we were finally given back our bags and no money -- as of now -- has been issued back to me."
This is the text she got this morning from the airline, confirming it had shut down:
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